Training and … Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management Minimum 5 years management experience at a full service hotel, resort or cruise ship Strong organizational skills and effective communication skills (English) Willingness to work long … Listening to customers' concerns and needs will reflect well on your hotel and encourage repeat business. Working as a hotel manager means long hours and managing a variety of employees in different departments: you will need to keep track of the cleaning staff, the cooks, the front desk and other employees, depending on the size of the hotel you are managing. Hotel managers play a key role in the management and development of a hotel business (or a motel, resort, or holiday village). On the low end, lodging managers earned a 25th percentile salary of $37,520, meaning 75 percent earned more than this amount. Focus on leadership, not management. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. When applying for such a position you will have to demonstrate teamwork, leadership, budgeting, strategic thinking, customer service, and a thorough understanding of your specific business—whether that means being able to speak intelligently about … Because of the great amount of responsibility you have undertaken, you may become stressed out if something goes wrong. When customers have complaints or when rooms need renovation or the water main breaks, the hotel manager should oversee the way those issues are resolved. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Hospitality Management Degree. Problem-solving skills. A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. It is common for hotel managers to work in the evenings, on weekends and on public holidays. A Hotel Manager oversees all operations and day-to-day activities in a hotel organization. Although your attention to detail skills won’t make or break your hospitality career, there are times when they can come in handy. Hotel General Manager Requirements – Skills, Knowledge, and Abilities for Career Success. Even when you are dealing with a difficult customer, it’s important to smile, be polite and remain professional; alternatively, on certain occasions, it can also be about going that extra mile for a guest or a patron. If you listen to them and work with them to improve the situation, you will improve the satisfaction of customers as well. Eight of the most crucial skills that every hotel manager should have include excellent communication, interpersonal skills, oriented to detail, operational knowledge, … Hotel Manager: It is important for the hotel manager to be involved in all aspects of the hotel operations. The average Hotel Manager salary in the United States is $110,602 as of November 25, 2020, but the range typically falls between $78,478 and $143,947. In hospitality, a large percentage of the customers you face (and, indeed, people you work alongside) will be from abroad; this means working with people from a variety of cultural backgrounds. One of the reasons why hospitality can be so difficult to work in is because it’s almost always hectic. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. This keeps the customer happy, leaves a good impression of the hotel and saves you the trouble of a potential conflict. All rights reserved. Skills and knowledge. Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Executive Search: Also referred to as a Hotel Operations Manager. Wavebreakmedia Ltd/Wavebreak Media/Getty Images, Bureau of Labor Statistics: Lodging Managers, H Careers: Why Listening Skills are Needed in Hospitality Management, U Links: Hotel Management School -- Hotel Management Training, Education, Course, Degree, All Business: Understanding Restaurant Health Codes and Inspections, Career Overview: Hotel and Lodging Management Careers, Jobs and Training Information, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Lodging Managers. It’s also hugely varied; whether you choose to work in hotels, catering, beverages, cruises, events or nightlife, there are hundreds of roles on offer, with many choosing to stay in the sector long term and work their way up the ladder. Excellent computer system skills. Luke earned a Bachelor of Arts in technical communications and creative writing from the University of Central Florida in 2010. Due to the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry. Whether it’s spotting billing or administrative errors at reception or noticing that a particular ingredient is past its best in the kitchen, it’s the little things that can make a big difference. Remember: the more positive the experience you provide, the more likely you are to receive good feedback – and a good tip, too. Hotel managers make sure their staff is providing friendly service and the hotel building and room facilities are in good condition. She has experience writing instruction manuals, research, fiction, nonfiction and poetry, and she also reviews Orlando local music for "Orange Ave Lab" magazine. Remember: the easiest way to keep customers happy is to provide solutions to their problems (within reason, of course), so if you are proactive and keen to get issues resolved, hospitality could be a good fit. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values. At work, you will be managing employees from all departments as well as working with customers. Hospitality management requires skills, some that are specific to the industry and others that are important in any management context. They require strong managerial and sales skills in order to be able to increase the hotel’s revenue, manage the budget with a view to maximizing profits and ensure the hotel’s market position is competitive. Many of a hotel manager's core responsibilities involve budgets and money. After all, you’ll have to adapt to new faces constantly and build relationships from scratch all over again. If you possess the skills on this list, there’s no reason why you can’t be successful, either. While much of your job as a sales manager will … Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Most employers in the hospitality industry rely on their customer-facing staff to uphold the reputation of their brand; therefore, it’s important that, at all times, you remain highly professional. Yeah, it’s in your job title. Walk through your hotel and check rooms at random to make sure your staff is keeping up with the cleaning. The general manager of a hotel must balance several different responsibilities and duties. Given the high turnover rate within the industry, this can be challenging. People skills are imperative, because hotel managers must know how to understand and satisfy the needs of customers and employees alike. County health inspectors may visit your hotel at random to make sure you are following guidelines. Assistant General Manager Choice Hotels -Quality Inn - Seattle , WA Receives and resolves or assists in resolving guest complaints and employee issues Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures Provides training including safety training to staff Although it’s not for everybody, the hospitality industry can be a fascinating and rewarding place to work, especially if you enjoy meeting and interacting with new people. This article is an updated version of an earlier article originally published in March 2015. Most successful hotel managers have a certain skill set that helps them pull together all the necessary attributes that make them successful. Your restaurant health inspection will be available online for the public, so you will want to make sure your staff is observing the standards in place. As with all customers, the goal is to make them so happy that they’ll want to come back, so ensure that you’ve taken all measures required, whatever they may be. Although not necessarily a requisite, language skills are a huge bonus in this field because they allow you to communicate with a wider range of clients. For instance, if a guest complains about their room, you could offer them complimentary drinks in the bar while you wait for another guest to check out. Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Hotel Managers must have excellent customer service and problem solving skills. The manager will also be involved in troubleshooting. earn +92.88% more. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … If you’re going to work in hospitality, then regardless of your role, you’re going to have to work hard. Again, these skills are essential in customer service, and will therefore be practised everyday whilst working in the hospitality industry. Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as experience working at a 4-star upscale hotel and casino resort. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Interpersonal skills are those gained by interacting with people around you. They may also hire staff, work with marketing and the hotel's finances and make sure the food and banquet operations are running properly. The 75th percentile salary is $70,540, meaning 25 percent earn more. You will also need to turn on your smile for customers and let them know why staying at your hotel is a good decision. Identifying, recruiting and hiring talented sales reps. You will also want to make sure rooms are properly cleaned before guests receive their room keys. The average salary for a General Manager, Hotel with Budget Management skills in Seattle, Washington is $100,000. Alternatively, if a customer has very specific dietary requirements, you could consult with the chef on their behalf to offer a tailored alternative solution. Skills Needed for Hotel Management. Best-paid skills and qualifications for hotel managers. They take on a variety of duties including managing everything from accounting, sales, business development, and customer service. But if you’re not working seamlessly in union, the whole operation can start to go south, which is bad for customers, for your employer and, ultimately, for you. As a hotel manager, you will likely be dealing with multiple employees and customers at the same time. However, if you fail to listen to what each person is saying, you might miss an important issue with the hotel or give customers the idea that your hotel doesn't care their needs or business. Again, this is a skill that is highly valued in any industry; in hospitality, though, … Most recommended skill. the ability to use your initiative. They must be able to think of creative and practical solutions to problems in a fast-paced environment. It also means keeping your cool and not reacting negatively when dealing with an angry or irate customer, especially at the end of a long and tiring shift. They also need to be strong problem solvers. Be an excellent role model. Managing stress is important in a hotel manager's career because, if your staff sees that you are anxious and upset, they will often become anxious and upset. For example, if your cleaning staff skips cleaning some rooms or the cooks fail to follow restaurant health codes, you may become bombarded by customer complaints on top of keeping track of your staff. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Hotel managers have to don multiple hats for their role. Because the manager's job is pivotal to the hotel, many work over 40 hours a week. Communication is one of the most important skills you will need as a hotel manager. Language skills can also benefit your career in the long term, too. They are social skills such as empathy, negotiation, listening, … You will be a key person of reference for employees and clients as well as external vendors. It is also important to be able to communicate clearly with your fellow staff members, especially in busy, high-pressure environments like kitchens or nightclubs, where effective teamwork is crucial. Even if it’s just a part-time role while you’re studying, these are key soft skills that are highly sought-after in any workplace. Do you work in hospitality? Oversees property maintenance and appearances. They are particularly useful if you want to work in the tourism sector, where your knowledge of languages is useful on an in-person, day-to-day basis. Hotel general managers skills and qualities revolve around professional troubleshooting. patience and the ability to remain calm in stressful situations. In 2016, 47,800 people were employed in the U.S. as lodging managers. Hotel Managers are responsible for the day-to-day operations of a hotel and its staff. It’s likely that you will be on your feet for most of the time, working long shifts for little reward – all while maintaining a cheerful and friendly façade in front of customers. . You'll need: persistence and determination. Let us know in the comments section below. Marianne Luke has been writing professionally since 2005. Clear understanding of the hotels business strategies then set goals and to determine action plans … Managing stress and handling stressful situations calmly will keep your staff reassured and allow you to resolve any problems with hotel operations more quickly. You will need to communicate with your staff to make sure their schedules work for them and let them know when the hotel will be busy, for example, if a large amount of wedding guests have booked rooms one night. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. You will also need excellent numerical, verbal and written communication skills. In most cases, there’s no such thing as a quiet day in the office and, therefore, the ability to multitask and handle several tasks at once will serve you well. Indeed, languages are a plus in any industry, so why not consider taking a class? Communicating with the staff will curb any booking and scheduling issues. Therefore, if you have a tendency to skive, or you’re not willing to roll up your sleeves and get stuck in, it’s likely that you will get found out – and dismissed – rather quickly. As a hotel manager, you may also be creating staff schedules, booking reservations for VIPs and making sure the hotel restaurant is running efficiently. Again, this is a skill that is highly valued in any industry; in hospitality, though, the ability to think on your feet and solve problems quickly can save yourself a lot of potential hassle. As already mentioned, you want your customers to come back, so the ability to build and cultivate relationships can make a big difference. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Each day, you will be dealing with people from a variety of backgrounds, ages, nationalities and temperaments, so it is important that you can communicate in a way that is both clear and understandable, as well as representative of your employer’s brand. Responsible for maximizing operational efficiency and profitability. This could damage the reputation of your hotel and cause you to lose business. Lodging managers earned a median annual salary of $51,840 in 2016, according to the U.S. Bureau of Labor Statistics. According to American social and organizational psychologist Robert Katz, the three basic types of management skills include: As a result, your ability to be culturally aware and adapt to attitudes and norms that are different from your own is crucial to building a successful career. Attention to detail is an essential skill for a hotel manager. Hotel managers need sound organizational skills and should be self-starters. 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