Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Damaged Product Standard Operating Procedure at Madison Seating. They sent me new chairs quickly and let me keep the old chairs. Madisonseating ranks 43rd among Furniture sites. Purchased a Steelcase Leap chair in March. I would do business with them again! Quoted 10-14 days. They always keep delaying it however they want. We took it and it was on his porch in fewer days than expected, in beautiful condition. i placed an order and was told it was cancelled. "Open Box" simply means, the item is out of the original packaging. We received an order for 6 chairs and all arrived intact and undamaged except 1 chair that could not be assembled due to a defect. SECTOR. They responded quickly and offered me a new chair.This is an excellent customer service creating trust! I purchased a Steelcase Leap V2 due to the affordable price, and I was totally expecting and okay with minor cosmetic issues. 888-704-3435. I then called Madison Seating back and told them to re-run the card. 2 Madison Seating reviews. Literally one of the worst customer service experiences I've ever had. SCAM, this place is a SCAM. After the first Aeron chair I ordered arrived blemished, Madison Seating sent me another and it was flawless. I appreciate their swift and thoughtful response. Allie Dodged every question I asked them. We changed the delivery date when my son was going to be out of town. I have purchased multiple Leap Chairs from Madison Seating. Allie Share your voice on ResellerRatings.com Thanks to Madison Seating You provided an invalid credit card number that was being declined by our processor. 4Seating Overview. We did not intentionally ship you an incorrect color chair. Now that I am working from home, I needed a comfortable chair with lumbar support. Absolutely ridiculous customer service. I understand the supply chain has been interrupted during COVID, but there is a way to handle customer service, and this is not it. Why is this company such a scam? Annie from their customer support team did a great job communicating and providing a resolution. Our thanks for these and future posts, as they help us to achieve our primary goal of providing a more pleasant and user friendly experience to all our customers. customer service helped to resolve the problem, Awesome assistance from clients! Posted by Tom. I have recommended them to others and will continue to! The Herman Miller Aeron chair is part of our open box close out sale. The order was flagged as a potentially fraudulent transaction and subsequently canceled. I called Madison. The website did have a banner mentioning that COVID19 would potentially delay orders, but when my confirmation came it said 10-15 days. Now I know and will never again buy or encourage anyone to buy from them. I've shopped from this company four times. help! Madison Seating Thanks again,-Madison Seating I purchased a chair from you some time ago, and have been so happy with it, except that i don't know how to operate all the levers and knobs. At around 10 business days, I reached out asking for an update, because the status was still "open" and not "shipped", and received a canned response about waiting the full 14 business days. Madison Seating should be associated with all connotations of "black market". Chair arrived not what I ordered. A free inside look at company reviews and salaries posted anonymously by employees. 5 of the 6 chairs arrived in great condition, as expected. Buy at your own risk. is this a used product or just one that was returned within the return period and does it have flaws, Are these chairs used? That timeframe came and went, but understanding supply chain issues, I tried to call them. Learn how to stay safe during COVID-19 in our new guide: For CEO Brian … My order was processed in a timely fashion, I was provided the tracking information for my order, … they have been sued by Miller twice for their deceptive business practices. The merchandise is in perfect working condition. Excellent Customer Care !!!!!!!!!!!! how do i get my money back? I ordered one table and they informed me that my card was declined. Madison Seating Reviews ( 45 Reviews ) Website: www.MadisonSeating.com . However they sent me a chair with a broken recliner, it lets out a horrendous metallic clunk when I lean back past 2 inches, and again when I lean forward, and it isn't an issue I can fix by simply greasing the chair. More than deceitful, intimidating and incompetent as well. What is "open box" retail merchandise. WHAT I LOVE about Madison Seating is that I got a personal email reply immediately. I ordered an office chair from Madison Seating as they had exactly the chair I wanted at the right price, Unfortunately, the chair arrived quite damaged. If you are in the market for good office chairs and don't want to pay a ridiculous amount, I highly advise you look nowhere else other than Madison Seating. I reach out to their customer service and got a quick response and am currently being assisted by them to facilitate a replacement chair. EDitorial Comments. I contacted Madison Seating customer service and explained the situation. Highly recommend Madison Seating. After the first Aeron chair I ordered arrived blemished, Madison Seating sent me another and it was flawless. Madison Seating's customer service has been consistent, timely, and reliable since I first ordered a chair (Steelcase Leap) from them. all the reviews are bad and our order was not shipped until 2 weeks after payment. I ordered my Aeron chair in October. Madisonseating is yet to start collecting reviews. They had in fact sold me an remanufactured or repaired chair as new. I called my bank and they removed the hold. When I pay $650 for a chair, I expect a lot more from the seller. It's worth a shot, and NO am in no way affiliated or paid by the company for this review! I ended up purchasing the same chair that we have at work because I already knew it was comfortable and durable. They said 10-14 days for shipping and they would email shipping information within that time period. Feel free to reach out to our customer care department by emailing customerservice@madisonseating.com, Thank you for your interest in Madison Seating, currently the largest retailer in North America for brand name office chairs at the lowest prices possible! When leaning backwards, left side of the chair bends mor to the left instead of evenly backwards. I … Chair is of great quality and very decent price. There are reviews about this issue going well before Covid-19 restrictions. Dealing with Madison Seating was a HUGE mistake. Madison Seating buries this information in the fine print of their page long conditions page. I emailed them and sent along a video illustrating the problem and they decided to send me a new chair and keep the old one! Only after 1 yr, it has a large crack from top to bottom on the front side on both sides. if something seems too good to be true, it … Madison Seating, found online at MadisonSeating.com, is an online retailer of home furniture, like Sofas, Dining Room and Living Room Chairs, Office Chairs, Beds, and more. 651 followers madisonseating (4721 madisonseating's feedback score is 4721) 100.0% madisonseating has 100% Positive Feedback. At that time, you were told the delivery time frame would be around 10-14 business days. Upon opening the box, I found my chair in complete bubble wrap, along with simple instructions for assembly. Took 2 1/2 months for the chair to arrive, during which they blamed the delay on Covid & FedEx - not them. This is patently not true, as we discovered when we approached Steelcase. The chair was either, returned, refurbished, on display or has been in inventory for awhile and since been placed on a clearance. They use Covid19 as an excuse. 420 reviews for Madison Seating, rated 2.52 stars. One of the chairs arrived with a broken back support piece which is integral to making the chair fully functional and supportive. Took almost a month to get. I bought a Leap V2 from Madison Seating on Ebay. Piling on the inventory and non communication issues, I ordered a chair, waited 14 business days, and asked politely for an update. alice miner alminer2@att.net. It appears you may have gotten confused by your own purchases. They were so small my leg "might" be able to fit on on The company sends the wrong products after you have waited for months did not match the product description at all. The title says it all really, I had issues arise due to the current economical situation, and their customer support allowed me to cancel nearly immediately without hassle. Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. Will return to do business in the future after this settles down. I have owned a Steelcase Leap V2 for about 6 months and have had the arm rest fail along with the chair base. In addition, you will be provided with a 30 day money back satisfaction guarantee and 10-year Madison Seating warranty. Madison Seating – Customer Reviews. The chair you purchased was part of our clearance sale section and the prices are reduced considerably so that yourr savings will be several hundred dollars. These are but a few of the many reviews out there. We have a 99.9% positive rating on eBay and Amazon, where we offer our open box specials as well. Furniture Stores. Completely contradicts their allow returns for 30 days. Broken on delivery. Don't waste your time! Our records indicate that you placed an order with our company on 5/19/15. Greatly Suggested, Fast response time to our inquiry related to an order and prompt service to resolve our questions.5/5 would recommend, Placed order, kept checking up after no change in status - after 6 weeks they just cancelled it. Madisonseating has a consumer rating of 3.63 stars from 277 reviews indicating that most customers are generally satisfied with their purchases. We are always available if you need further clarification on these 2 separate purchases. It was a dirty used chairs. Be-aware that the shipping times on their website is completely false. Customer service is an easy email exchange, furniture is just what I'm looking for. I ordered a Steelcase chair back in June and ordered the chair to my home. Sent me the wrong size and the wrong color. I purchased a "new" office chair from Madison. Pay a couple bucks more and actually get a chair out of it. I purchased a Freedom Chair by Humanscale. Response isn't resolution!Then the chair arrived today and it doesn't function. Madison Seating has excellent customer service, with great communication. Their prices were the best after an extensive search. The bottom of the seat is already touching metal frame of the chair - so instead of nice cushion the front on my legs are sitting on top of hard metal. Copy the code and redeem it at checkout for amazing discount. So, my daughter had asked for a table that with every order we placed with about 5 different stores/companies we found out that it was discontinued/out of stock. Very disappointed in the lack of communication and transparency. The first order was processed successfully with the payment you provided and shipped in a timely manner. Madison Seating was very transparent in the fact that their products are "open box" or refurbished. Madisonseating is yet to start collecting reviews. Our specialty is understanding the needs of our customers and satisfying those needs while staying within our customer's budget. Hi Alice. Feel free to contact our customer service department directly for more information relating specifically to your order. I purchased a Steelcase Leap V2 from Madison Seating and it was shipped from NJ -> CA. I found Madison Seating on the internet and gave them a try as their service department advised me that they were expecting to receive it from the manufacturer. Took 4 months for chair to arrive when was supposed to in 10-14 days. Political Signs Must Go! It came in a great big box and very well-wrapped. I ordered the chair, therefore I wanted it.Secondly I was not contacted and they continually lied to me and said they had reached out to no avail.When I called they did not call back.When I emailed I only got automated replies back.Finally they canceled my order and again lied saying they had reached out to me previously.This is honestly the worst customer service I’ve ever experienced. We will be reporting them to the Better Business Bureau. Already disatisfied and havent even gotten my order! The only issue I had was the left arm chair was stuck in the lowest setting. The fourth time they made a tiny mistake- put the wrong chairs in the box. The chair was alright. This was an honest mistake done by a packer, probably due to the holiday rush. We do not simply cancel orders without there being a good reason. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. 29 Madison Seating coupons now on RetailMeNot. I would highly recommend trying one before you buy it. Took almost a month to get. BLACK MARKET chairs. The delivery was without issue, as I was able to track the FedEx process via a link on their shipping email. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost. Industrials. Upon disassembling I found the glue marks in the seat where it had previously been repaired and hidden under the cushion. They said they didn't have the color, but they had a purple one. Glassdoor gives you an inside look at what it's like to work at Madison Seating, including salaries, reviews, office photos, and more. Read honest and unbiased product reviews from our users. Unfortunately. Madison Seating, LLC was founded in 2014. "In stock" items were advertised to be shipped within 10 to 14 business days. About Madison Seating. Couldn't be happier with my purchase! I saved about $700-$800 by purchasing from them. Now I get another email telling me there is a delay and it will be another 2-3 weeks. Also expect zero communication from them unless you ask. They always say due to covid but it seems like they are just making an excuse out of it now. When I questioned their veracity, they said they had responded to me promptly. Here at Madison Seating, there is nothing we value more than a happy and satisfied customer. Well, here we are, reached back out, and was now told up to an additional 3 weeks. Industrial Services. I've had the chair about 3 weeks, and honestly as far as comfort goes I like it, but I don't love it. Madison Seating LLC. They are NOT licensed resellers and cannot offer this warranty. Despite slower delivery due to COVOD-19 times, their customer service team has been very responsive, generous, and attentive to my needs, which has made such a difference during these chaotic months. I ordered a chair mid-July 2020. customer service helped to resolve the problem. You get what you pay. madison seating sells unauthorized poorly-refurbished products as new. We’re in this together! Read employee reviews and ratings on Glassdoor to decide if Madison Seating is right for … For CEO Brian … I bought a chair in early august. I emailed them in early August and was told mid-August. There phone support is shut down and the voicemail instructed me to email them for an update. Your order has a high fraud rating and was flagged. They instructed me to disassemble and mail back to them. Madison Seating was very transparent in the fact that their products are "open box" or refurbished. I made reservations several weeks before for handicap seating, as my wife was recovery from a knee replacement 12 days before. Our customer's are willing to wait the extra few days on the shipping since our prices and services cannot be beat. I wish I could comment on the quality of product, but I did not receive my chair after nearly 4 months of waiting and sub-par customer service. !I would like to top rate the service given by this company He helped me by keeping conversation until the problem is solved I bought two deluxe camping chairs.. It in fact did decline due to my bank putting a "security hold" on the card. the web is almost literally jammed full of terrible reviews from their former customers--just google them. 4.5 out of 5 stars 92% positive lifetime (677 total ratings) At Madison Seating we pride ourselves on providing the right product for the right customer. This company responds to reviews on average within 1 hour. its the end of november and I have gotten nothing. bought another elsewhere then you sent chair! It is taking a New York firm, Madison Seating, to court for giving the impression that its refurbished Herman Miller furniture is new. 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And satisfying those needs while staying within our customer service team who began the process of sending a part. % Success ; share the customer service, price, delivery, returns & refunds took it and was... Is Awesome!, I reached out and offered a replacement '' but oh no, not Madison Seating unauthorized. Out of it now emailed early October, new chair and Steelcase Leap to receive purchase. Appears you may have gotten nothing 've made multiple purchases from Madison Seating was pleased. A knee replacement 12 days before to your emails and processing your orders day to rectify the.. Then this brand received 173 Madison Seating we take our commitment to you the... Instead, just another date in the box, I noticed some issues in the color black and are... So I decided to check in for an update I am working from home, I expect lot... Ever had specials as well share the customer very seriously indeed chair at no.! 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